We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Please feel free to contact us if you need assistance. We will reply to you within 24 hours. Our Return & Refund Policy is as follows: 1, You may contact us within 7 days of delivery for exchange or refund. 2, To initiate an exchange or a refund , visit your Order History page. Simply click on "Leave A Message" next to the appropriate item and our customer service will help process your request. 3, Refunds will be issued back to the original form of payment that was used to place your order. After we complete your refund, we will send you a message/Email. Please allow 7-15 days for your refund to appear. 4, When a gift card/Coupon/Credit (or any other free giveaway) is applicable to an order and if that order is refunded for any reason, the gift card (or any other free giveaway) used in that order cannot be refunded. 5, We cannot refund or be responsible for any fees not paid to us, which includes customs taxes or VAT and any return shipping costs you may incur in the refund process. 6, Return or exchange of non commodity quality problems,you have to pay for the return freight.Considering that you may buy a larger or smaller size,then if you need return for exchange you need to pay freight. In order to improve your satisfaction, you can contact us. We can let you pay a very low freight cost,about 20-25% order price,and we will reshipping according to your size requirements. 7, The customize products are made according to your size requirements, and we cannot sell them again, so they cannot be exchange or refund.And other products, it's require to have complete outer packaging, accessories, tags, etc. when we receive the return goods; If the purchased items have been washed, affecting the secondary sales, and are damaged or disassembled artificially, they will not be returned or replaced.
